Hear a brief history of the Cracker Barrel brand and what makes their restaurant experience so unique. Then dive into how they’re using digital experiences as a form of hospitality.
Sr. Director of Media & Digital Marketing
Cracker Barrel Old Country Store
SVP, CX & Loyalty
Watch the reveal of our original research with Ascend2, The Enterprise Perspective on Customer Journey Mapping including barriers to success, actionable touchpoints and the role of data in customer journey mapping.
SVP, Experience Design & Strategy
CEO & Analyst
Enjoy this dynamic panel’s discussion about the shifting expectations of consumers, the business challenges it brings and the role that tech and data play in successfully implementing customer-centric strategies.
VP, Technology Alliances
Media & Entertainment Industry Strategy
Sr. Director of Product Development
EVP & GM of Partnerships
Klaus Werner and Simms Jenkins cover everything from 2020’s marketing rollercoaster to quarantine-friendly activities like brewing beer.
Take a cocktail break with Raj Choudhury’s demo on how to create the perfect Maple Cinnamon Whiskey Sour.
EVP, Ansira Digital
Jen Capstraw and Simms Jenkins cover everything from how to create a memorable customer experience to what Netflix shows they’re currently binging.
President & Co-founder
Women of Email