Edge of the CX 2020 Recap

Check out the highlights from our one-of-a-kind experience including great sessions, unique cameos and insightful resources.

Sessions

A Connected Digital CX That Feels Like Home

Hear a brief history of the Cracker Barrel brand and what makes their restaurant experience so unique. Then dive into how they’re using digital experiences as a form of hospitality.

Julia Perry

Sr. Director of Media & Digital Marketing
Cracker Barrel Old Country Store

Mike Weaver

SVP, CX & Loyalty
Ansira

Research Reveal: The Role of Customer Journeys in Driving CX

Watch the reveal of our original research with Ascend2, The Enterprise Perspective on Customer Journey Mapping including barriers to success, actionable touchpoints and the role of data in customer journey mapping.

Amanda Goodwin

SVP, Experience Design & Strategy
Ansira

Todd Lebo

CEO & Analyst
Ascend2

Next in CX

Enjoy this dynamic panel’s discussion about the shifting expectations of consumers, the business challenges it brings and the role that tech and data play in successfully implementing customer-centric strategies.

Katie Dawson

VP, Technology Alliances
Ansira

Mike Grier

Media & Entertainment Industry Strategy
Adobe

Eric Hanson

Sr. Director of Product Development
PGA TOUR

Eric Stein

EVP & GM of Partnerships
Branch

Special Cameos

CX Rapid Round #1 with Systemax

Klaus Werner and Simms Jenkins cover everything from 2020’s marketing rollercoaster to quarantine-friendly activities like brewing beer.

Klaus Werner

CMO
Systemax

Simms Jenkins

CMO
Ansira

Mixing the Experience Up

Take a cocktail break with Raj Choudhury’s demo on how to create the perfect Maple Cinnamon Whiskey Sour.

Raj Choudhury

EVP, Ansira Digital
Ansira

CX Rapid Round #2 with Women of Email

Jen Capstraw and Simms Jenkins cover everything from how to create a memorable customer experience to what Netflix shows they’re currently binging.

Jen Capstraw

President & Co-founder
Women of Email

Simms Jenkins

CMO
Ansira

Photos

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